Contact Us

Use the form on the right to contact us.

We love to hear form you, whether you want to find out more about our products, or want to collaborate in the future, we are always interested so drop us a line.

358 Smith Street
Collingwood, VIC, 3066

+61390801849

FURNITURE AND DESIGN FOR SMALL SPACE LIVING

Terms & Conditions

T E R M S   O F   S E R V I C E   
White Water is a trading name of White Water Trading Pty Ltd and herein may be referred to as "White Water", "We" or "Us". As used herein, "Customer" and "You" shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.   

1. ACCEPTANCE OF TERMS  
The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.   

2.  PRICE, CURRENCY + GST
All prices on this website are stated in Australian Dollars (AUD) and are inclusive of the 10% Goods & Services Tax (GST). Orders will be processed in Australian Dollars (AUD) only, we do not accept payments in othercurrencies. White Water reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full. 

3.  PAYMENT + SECURITY
White Water credit card information security policy: White Water uses the Stripe for its online credit card transactions. Stripe processes online credit card transactions securely for billions of dollars for merchants globally, providing a safe and secure online payment service. You can read more about their security here https://stripe.com/help/security
- Payments are processed in real-time
- White Water does not have access to your full card number, this credit card payment is secured by Stripe
- Stripe has bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre

4. DOMESTIC SHIPPING
Our products are sent directly to you from our White Water store in Collingwood. We use a range of trusted couriers for all orders throughout Australia. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest courier office.  We aim to dispatch all orders (with the exception of custom orders) within 1-2 business days.   

5. INTERNATIONAL SHIPPING

For any international shipping we will use Australia Post where possible. Tracking Numbers will be supplied where applicable. We do not add on any additional charges, shipping rates are exactly that from Australia Post. We do not lower the value on international packages and you are required to cover any additional fees, taxes or duties your country or customs may charge.


6. LAYBY  

Layby deposit is 20% on in stock items & 50% on custom and pre orders (or by arrangement). Layby must be paid in full within 6 weeks or by arrangement. Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock. No layby on sale items or promotional deals. 

7. CUSTOM ORDERS
We do offer custom orders of some of the brands we stock by arrangement. All custom orders are final sales and a 50% non-refundable deposit is required upon placement of order. The balance will be payable upon

8. PRE-ORDERS
We offer pre-orders on selected items which are in significant demand or limited release, a pre-ordered item will be described as such at the top of the product description along with an expected date. Please note these dates can change. Pre-orders can be paid for in full using our credit / debit card payment system or a minimum 50% deposit be made via internet banking direct to our account. Payment needs to be received within 3 working days of when the order was placed to confirm the pre-order. When ordering additional items with a pre-ordered item, your order will be sent once all items are in stock unless specified or requested. Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders.

9. ITEMS NOT IN STOCK

Some of the items may not be in stock at the time that you place the order. In this case we will contact and inform you of when we will be expecting the goods with the most accurate date we can. Please note that due to many of the designers and producers that we deal with being on the smaller side these times may fluctuate. Should you wish to cancel the order after we have provided the expected delivery date, you will have 7 days and we will gladly refund you the purchase price plus any fees incurred (with proof of fees).   

P R O M O T I O N S   &  D I S C O U N T S
All promotions & discount codes are issued at the discretion of White Water. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer & discount codes can only be used once per customer per promotion, unless specified. Promotional offer & discount codes will not be extended beyond the specified end date. No lay-by unless specified. No holds or returns.