All online orders are dispatched Monday to Friday within 2 business days of the order being sent, unless the item is special order or out of stock. Orders will not be dispatched on Public Holidays, orders placed on these days will be sent out within the next two business days. The festive season may also cause a little delay so please be aware that between the 15th of December & around the 6th of January is a very busy period for both us & the couriers we use so to ensure delivery before Christmas, please order with a few days to spare.
Flat rate shipping of $10 on all orders from the lifestyle range and some items in the living range. Free Shipping for orders over $100 applies to items that are not bulky or heavy are not included in the free shipping and alternate delivery will be arranged at the buyers cost. We will endeavour to provide the most cost effective shipping possible for any items that fall into this category. To give you an idea most items online can ship to any Australian major city for between $30-$70. However, for heavy or bulky items we will contact you prior to shipping with the charges and should you not agree we will happily refund the full amount paid and any fees incurred. Smaller items will be shipped via Australian Post using their express or courier post services.
All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the couriers office or depot.
We aim to dispatch all orders (with the exception of custom orders) within 1-2 business days. Courier delivery is 2-3 business days. If you are local and would like to pick up your order from our Collingwood store then please select PICKUP at the checkout and we will be in contact to arrange a time that would best suit you.
For any international shipping we will use Australia Post or a courier. Tracking Numbers will be supplied where applicable. We do not add on any additional charges, shipping rates are exactly that from Australia Post or the courier that we use. We will contact you prior to shipping with the charges and should you not agree we will happily refund the full amount paid and any fees incurred. We do not lower the value on international packages and you are required to cover any additional fees, taxes or duties your country or customs may charge.